TRADITION BIFOLD

Dispatch Time

Normally, we will ship your order within 3-5 business days. Please note that if you order a customized product, it may take us about a week to ship it. Our products are all handmade, so we pay close attention to every detail, which can be time-consuming. We appreciate your patience and understanding and believe that the wait will be worth it, as our products exceed expectations.

Standard Shipping
USA Standard Shipping 10 - 15 days
Canada Standard Shipping 10 - 25 days
Australia Standard Shipping 8 - 15 days
International Standard Shipping 8 - 15 days

Returns
If your product is faulty, or we sent you the wrong order by mistake, contact
us within 30 days of delivery to get a replacement.

If you changed your mind or it wasn’t what you were expecting,and contacted us
within 30 days of delivery, we’ll be happy to exchange or refund your purchase.

Click here for more info on returns and exchanges.

Please note
we have no control over shipping carriers, their operations, or events that
affect their delivery schedules. Therefore, we do not guarantee delivery dates.

We stand behind the quality of our products with a lifetime warranty that covers material or manufacturing defects, as well as all hardware on our products. However, please note that natural aging of the leather, such as scratches, marks, patina, or softening, and water damage, as well as misuse or mistreatment of the products, are not covered by the warranty.

If you experience any issues with our product, we are here to help. We offer to repair it and ship it back to you, or reimburse you for the local repair costs. If the product is beyond repair, we will issue a store credit equivalent to the purchase price. To process a warranty claim, please provide us with the original order number or the name of the purchaser (if bought through our store), or proof of purchase (if bought through a 3rd party authorized retailer).

Please note that customers are responsible for shipping costs to our repair facility.

Do you offer free shipping?
We offer FREE standard shipping based on these order minimums:
• USA ships free on orders over $75 USD.
• Canada ships free on orders over $75CAD.
• Australia ships free on orders over $75CAD.

How long does it take to make my order?
All our products are made and shipped in house. Our standard turnaround time is 3 - 5 days.

What are your return policies? What if I don't like it?
If your product is faulty, or we sent you the wrong order by mistake, contact us within 30 days of delivery to get a replacement for free.

If you changed your mind or it wasn’t what you were expecting,and contacted us within 30 days of delivery, we’ll be happy to exchange or refund your purchase.

What happens if this product gets damaged?
All items are guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

Can I return anything?
We cannot accept returns or exchanges for:
- Custom products or engraved products.
- If you permanently altered something we made.

Do you do custom orders?
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commisions for new designs.

Does the leather pictured look exactly like the product I will receive?
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.

Please see full details here.