FAQ

Do you offer free shipping?

We offer FREE standard shipping based on these order minimums:
• USA ships free on orders over $75 USD.
• Canada ships free on orders over $75CAD.
• Australia ships free on orders over $75CAD.
How long does it take to make my order?
All our products are made and shipped in house. Our standard turnaround time is 3 - 5 days.


Does the leather pictured look exactly like the product I will receive?

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.


What are your return policies? What if I don't like it?

If your product is faulty, or we sent you the wrong order by mistake, contact us within 30 days of delivery to get a replacement for free.

If you changed your mind or it wasn’t what you were expecting,and contacted us within 30 days of delivery, we’ll be happy to exchange or refund your purchase.


What happens if this product gets damaged?

All items are guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.


Can I return anything?

We cannot accept returns or exchanges for:
- Custom products or engraved products.
- If you permanently altered something we made.


Do you do custom orders?

At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commisions for new designs.


Does the leather pictured look exactly like the product I will receive?

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.


Can I update my address?

Yes!If you contact us within 24 hours of placing your order,we can update your address.If it's after 24 hours,we can no longer update your address.


I never received my order.Help!

We'll sort this out for you.If it's been over 30 days since you ordered ，send us an email and we'll look into the status of your order and resend it to you with no questions asked.


I'm having a technical issue on your site or can't place an order because of an error.Help!

Please try on a different browser (e.g.Chrome,Firefox,Safari)or retry in a few hours.


I love your products.Can I get a discount on a second order?

We'll keep you posted if there's a sale.We recommend you don't wait to purchase again,however,as our items can sell out.